FAQ

Frequently Asked Questions

Are your freshwater pearls genuine?

Yes. Our freshwater pearl products use genuine freshwater cultured pearls.

Cultured pearls are real pearls formed inside molluscs with human assistance during the cultivation process. They should not be confused with imitation or artificial pearls.

Why do some pearls look slightly different from each other?

Freshwater cultured pearls are organic gems. Slight variations in shape, size, surface, colour and lustre are natural characteristics of pearls.

We provide relevant pearl specifications on individual product pages wherever available.

What types of jewellery does Srsta Collections sell?

Our collections include freshwater cultured pearl jewellery, 1 gram gold jewellery and silver jewellery, with styles across necklaces, earrings, sets and other categories.

Availability varies as new designs are added to our collections.

Are the product colours exactly the same as the photographs?

We make every effort to represent our products accurately. However, jewellery and pearl colours may appear slightly different depending on lighting, photography and your device or screen settings.

Freshwater cultured pearls can also have natural variations between individual pieces.

How do I know the size of the pearls?

Where available, the approximate pearl size in millimetres (mm) is mentioned in the Product Details section of the individual product page.

What comes with a jewellery set?

The exact contents are mentioned on each product page. For example, a necklace and earrings set will state that it includes 1 necklace and 1 pair of earrings.

Please check the individual product description before ordering.

Do you offer free shipping?

Yes. Srsta Collections currently offers free shipping across India, with no minimum order value required.

How long does delivery take?

Orders are generally delivered within 3–5 business days after dispatch.

Actual delivery times can vary depending on location, courier serviceability, holidays, weather and other circumstances beyond our control.

How can I track my order?

When tracking is available, shipment details will be sent to the contact information provided with your order after dispatch.

How should I care for my jewellery?

Keep jewellery away from perfumes, cosmetics, harsh chemicals and excessive moisture. Store individual pieces separately and gently wipe them with a soft, dry cloth after use.

Pearls require particularly gentle handling. Please see our Jewellery Care page for detailed instructions.

Can I return or exchange an item?

Return, exchange and refund eligibility is governed by our Return & Refund Policy. Please review the policy before placing your order.

What if my order arrives damaged?

If you receive a damaged or incorrect product, please contact Srsta Collections Customer Support promptly with your order details and clear photographs/video of the product and packaging.

Please retain the original packaging while the issue is being reviewed.

How can I contact Srsta Collections?

You can reach us through the contact details or contact form available on our Contact Us page.